Usability Test

 

Goals:

The main goal of the usability test is to check the if it is easy to use, if it is efficient, and if the user is satisfied when going through the Health Companion App. The test will focus on if the users can successfully finish key tasks, if they can find usability challenges, and give some feedback for improvements.

 

Test Participants:

  • 5-7 users from the target audience, including:
    • Middle aged working a professional job while managing chronic conditions (like Emily Carter’s persona).
    • Older adults or elderlies who need a simple user interface (like John Reynolds’ persona).
  • Users will be a mix of people who are familiar with technologies and those with lower technology familiarity.

 

Testing Method:

  • Testing remotely: Completed by Zoom or recorded with screen sharing time periods.
  • In-Person Testing: seeing users interact with the prototype in an environment that is controlled.

 

User Tasks:

Participants will have the objective of finishing the following main tasks:

  1. Sign up/log in and set up features in the profile section (Goal: Analyze the onboarding experience).
  2. Schedule an appointment with a doctor (Goal: Test how easy it is to schedule an appointment and how easy it is to navigate in the app).
  3. Add medication and check the list of medication (Goal: see how accessible the app is and how easy it is for people to use the tracking functionality).
  4. Use the chat option to talk to a doctor (Goal: Make sure telehealth services are usable and easy to use without being overwhelmed or complicated).
  5. Cancel an appointment (Goal: See if users can efficiently access this functionality).

 

Data Collection Methods:

  • Screen recordings to see user interactions and the areas where users have problems.
  • The rate of task completion (the percentage of users who successfully finishes each task to see if the success rate is good in order to keep the current ways of doing things or worrisome in order to see if changes need to be made).
  • Completion time of tasks (average time needed to finish a task).
  • Error rates of users (how frequently do users make errors or ask for help?).
  • Post-test questionnaires to gathers non bias feedback on the usage and satisfaction of the overall app.

 

Analyzing Feedback & Iterating on Design:

  • Find usual pain points or frustrations and navigation patterns with complexities that people struggle with.
  • group feedback into usability/complexity problems, feature requests, and design refinements.
  • Give priority to problems based on levels of severity and effects on the user experience.
  • Integrate iterative modifications in the prototype and re-run the test if need be.