User Research

 

To gather insights into the needs, challenges, and behaviors of potential users for the Health Companion Super App, I would conduct a survey. Surveys are an effective research method because they allow for quick data collection from a large group of users. They also provide results that are quantifiable, which makes it easier to analyze trends and common pain points. Additionally, they offer anonymity, which encourages users to share honest feedback about their health management experiences. Furthermore, it is accessible. Indeed, it allows people with chronic health conditions to participate from the comfort of their homes.

The survey includes questions about medication management, appointment tracking, and preferred app features. Below is the link to my Google Forms survey, followed by screenshots of its structure.

 

https://docs.google.com/forms/d/e/1FAIpQLSdUq7w7Aoy-zwuW0fsSRXI3_d6ZKcBlllyPa4yUUJk4GW44wQ/viewform?usp=sharing

The percentage of all answers for every question:

 

Section 1: User Information

 

  1. What is your age group?
  • 18-25 → 20%
  • 26-35 → 35%
  • 36-45 → 25%
  • 46-55 → 15%
  • 56+ → 5%

 

  1. Do you have a chronic health condition that requires regular medication?
  • Yes → 45%
  • No → 55%

 

  1. How comfortable are you with using mobile apps for health tracking?
    (Scale: 1 = Not Comfortable, 5 = Very Comfortable)
  • 1 → 5%
  • 2 → 10%
  • 3 → 30%
  • 4 → 35%
  • 5 → 20%

 

Section 2: Medication Management

 

  1. How do you currently track your medication schedule?
  • Paper/Notebook → 30%
  • Phone calendar → 25%
  • Health tracking apps → 35%
  • I don’t track my medication → 10%

 

  1. Would you find a daily medication reminder feature useful?
  • Yes → 85%
  • No → 15%

 

  1. Which type of reminders do you prefer for taking medications?
  • App Notifications → 50%
  • SMS Text Message → 30%
  • Email → 10%
  • None → 10%

 

  1. Would you like an option to track missed or delayed medications?
  • Yes → 80%
  • No → 20%

 

Section 3: Appointment Scheduling

 

  1. How do you currently schedule doctor appointments?
  • Call the doctor’s office → 50%
  • Use an online appointment system → 35%
  • Walk-in visits → 10%
  • I don’t schedule appointments regularly → 5%

 

  1. How important is it for you to receive automated appointment reminders?
    (Scale: 1 = Not Important, 5 = Very Important)
  • 1 → 2%
  • 2 → 5%
  • 3 → 20%
  • 4 → 40%
  • 5 → 33%

 

  1. If your doctor’s office is unavailable, would you use a telehealth consultation option?
  • Yes → 65%
  • No → 35%

 

Section 4: App Features & Design Preferences

 

  1. Which feature would be most valuable to you?
  • Medication Reminders → 40%
  • Appointment Scheduling → 30%
  • Chat with a Doctor → 20%
  • Health Record Management → 10%

 

  1. Would you prefer a simple, text-based app or a visually guided app with icons and graphics?
  • Simple text-based app → 25%
  • Visual app with icons and graphics → 75%

 

  1. What concerns do you have about using a health management app? (Multiple selections allowed)
  • Data privacy/security → 50%
  • Difficulty using technology → 20%
  • Lack of trust in health tracking apps → 15%
  • No concerns → 15%
  1. Would you be willing to share health data with your doctor through the app?
  • Yes → 70%
  • No → 30%

 

The results of the survey results show that medication reminders and tracking are the most important features, where 85% of users find them useful and 80% want a way to track the does that are missed. Most users (50%) still schedule appointments by calling their doctors, but 65% are still open to telehealth consultations, which shows a need for booking appointments and the integration of virtual care to be easy. 75% prefer a visually guided app, which shows the importance of a modern, intuitive UI with icons and navigation that are clear.